Shipping & Postage


All our parcels are sent via Australia Post network. Orders and payments received by 2pm Queensland AEST will be posted the same business day.

Shipping address, phone number and email address:

Please make sure your shipping address,  phone number and email are correct and complete.  Thinco will not be responsible for incorrect shipping details. Your phone number or email may be used by the shipping company to contact you in case they have problems delivering your order.

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Orders within Australia

We use Australia Post’s Receipted Delivery Express eParcel service to deliver your parcel.

When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time.

To track your items go to: http://www.auspost.com.au

Shipping within Australia is a flat rate of $9

All transactions are processed in Australian dollars.

Delivery times Next business day 1 to 2 business days (excluding weekends*) as long as your postcode falls into Australia Post’s next day delivery zones.

Delivery may take a little longer to rural areas.

Please note Express delivery to WA postcodes other than 6000 – 6005 is 3 – 5 business days (excluding weekends*)

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Orders to New Zealand

We use Australia Post’s registered service to deliver your parcel.

Shipping to New Zealand is a flat rate of $9

 

Delivery times 7 to 10 business days (excluding weekends*)

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Orders to ALL other international destinations

We use Australia Post’s registered service to deliver your parcel.

Shipping to ALL other international destinations is a flat rate of $25.00

Delivery times 7 to 10 business days (excluding weekends*)

Customs information:  Thinco will not be liable for packages refused or held by customs for delivery.

If placing an order from outside Australia….We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order not being delivered, being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us.

Please Note:  If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Thinco has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds will not be issued until the returned packages are received unopened and physically in our warehouse.

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IMPORTANT note for all orders:

Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.

Orders and payments received from Friday afternoon to Sunday evening will not be processed until the next working day.

All deliveries are currently shipped with Australia Post Receipted Delivery and may be changed at our discretion.

Terms and conditions of delivery by Australia Post vary from time to time and are beyond our control.

Receipted Delivery means that you must sign a receipt before the parcel/s will be left.

There are several places to which Australia Post has conditional delivery, i.e. there may be weight limits due to subcontractors, high-rise building limits, remote location requirements, etc.

If you are not available to sign on delivery, or other Australia Post conditional delivery restrictions apply, your order will be delivered to an Australia Post outlet for your collection where possible. You will be advised by a card in your mailbox when and where parcels are available for collection.

You may change our delivery instructions on request; e.g. leave parcel at the front door; however we will not take responsibility if you do not receive it for any reason if you choose not to sign and for your parcel to be left unattended.

International Customs Tax

From time to time, customs may require you to pay a tax within your country for the delivery of your goods. This is not something Thinco will be responsible for.

 

Delivery & Shipping FAQ's

Australia:

  • Flat Rate of $9.00

New Zealand:

  • Flat Rate of $9.00

ALL Other international destinations:

  • Orders for products AUD$149.00 and below is AUD$19.95

  • Orders for products AUD$149.01 and over is AUD$39.95

Orders and payments received by 2pm AEST (posted from QLD) will be posted the same day.

Australia:

  • Next business day 1 to 2 business days (excluding weekends*)

  • Express delivery to WA postcodes other than 6000 – 6005 is 3 – 5 days (excluding weekends*)

New Zealand:

  • 3 to 10 business days (excluding weekends*)

Other international destinations:

  • 3 to 10 business days (excluding weekends*)

Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.

*Orders and payments received from Friday afternoon to Sunday evening will not be processed until the next working day.

We use Australia Post for all orders

Yes, you can advise to leave if unattended, or advise of certain property instructions

Australia: Once your order has been shipped, you will receive an email with your tracking number.

You will be given a tracking number and can check the status via Australia Post or call Australia Post on 13 11 18 and quote your tracking number.

Anyone who is present at the time of delivery can accept your parcel. A signature is obtained at point of delivery. If no one is available, Australia Post will leave written instructions on how you can collect your parcel from the nearest Post Office.  If you do not pick up your parcel in the required time, your parcel will be sent back to us by Australia Post ….please see our Postage Page for further information.

You will be given a tracking number and can check the status via Australia Post http://auspost.com.au/track/ or call Australia Post on 13 11 18 and quote your tracking number.

Yes, please see the postage page for further details

Returns and refunds are happily discussed and arranged on a case by case basis. Please contact us.

Please contact us as soon as possible and advise of change.

If you cancel your order before posting, we will refund you in full. If your order has already been posted we will refund you less our costs of P/h of AUD$16.00 on the safe receipt of the returned package.

We use Australia Post for all orders.  Orders and payments received by 2pm AEST (posted from QLD) will be posted the same day.

Your shipping address, phone number and email address:

Please make sure your shipping address,  phone number and email are full and complete.  The phone number or email  may be used by the shipping company to contact you in case they have problems delivering your order.